Big or small problems solved for big or small Companies.
Questions & Answers
If we can't answer your question we'll try and find someone who can.
Debit Notes. Friend or Foe?
Customer .. read more
The secret to getting paid!
Probably, the question that I am asked most often is, 'what's the secret to getting paid on.. read more
Retention of Title, the difficult one!
ROT! Utter ROT (Retention of Title) and some people look at you blankly. We all know w.. read more
Can't pay? Won't pay?
When it comes to getting paid there are three types of Customer. Those who pay in an a.. read more
Small business being hit for six!
It's really quite sad to note that the majority of calls coming into the office so far.. read more
If it's the traditional, classroom based, role playing style of training that you require then, sorry, we can't help you. All of our training revolves around your business and takes place in your offices, with your staff and on your systems. Tailor made to help your Business we identify the areas that require improvement and then address those specific needs.
If 5% or more of your debt is more than 30 days overdue then you could ask yourself:
Is your credit vetting procedure robust enough? Does your Credit Control department ask the right questions of your Customers? Is the interaction between the Sales department and Credit Control effective? Are disputes resolved swiftly and to the Customer's satisfaction? Do you react quickly enough to overdue accounts? Can you identify Customers who are in financial difficulty? Is third party action taken at an appropriate time? Do you know what to do if a Customer goes bust?
Effective Credit Control is the result of good communication, communication not only with your Customer but also within your Organisation itself. Our training goes far deeper than just ensuring that your Credit Controllers can collect outstanding accounts. That's the easy part. We make sure that your Company is fully geared towards a mutually beneficial and profitable partnership with your Customers.
What is the point of putting a Customer 'ON STOP'? It does neither of you any good. You risk losing a Customer, they risk losing a Supplier and you both risk losing valuable business.
Credit Control is so simple if the foundations are right.
From the very basics of introducing an initial credit policy right through to retention of title to goods supplied to a Customer who goes bust. We can help ensure that your staff, policies and procedures are geared towards making your Company more profitable.
Prices start at just £ 395.00 per day.